Return Policy
This product is intended for general wellness, comfort, and lifestyle use only. It is not a medical device and is not a substitute for prescribed oxygen therapy, emergency oxygen, or professional medical care. Please consult a healthcare professional before use if you have a medical condition.
This policy works alongside our Refund Policy. Where timing or fees are mentioned, the two are consistent.
What We Accept
- Defective, damaged, or faulty on arrival — full refund or free replacement, your choice.
- Wrong or missing item (our error) — free replacement or reshipment.
- Device doesn’t meet the needs you described to us — full refund. We’d rather refund you than have you keep something that doesn’t work for you.
- Change of mind — accepted within 30 days if the unit is unused and in original condition, with a 15% restocking fee.
Conditions
- Return requests must be made within 30 days of delivery.
- For change-of-mind returns, the unit should be unused and in original packaging with accessories..
- Defective or damaged units don’t need to be in original condition if it’s broken, we understand.
How to Request a Return
- Email support@myoxygenconcentrator.com with your order number and a description of the issue.
- For a defect or damage, please include a photo or a short video showing the problem a quick clip is the most helpful thing you can send, though we won’t reject a genuine claim for not having one.
- We review and respond within 2–3 business days. If approved, we send you the correct return address.
- Return shipping: we cover it for defects, wrong items, and non-delivery; for change-of-mind returns, return shipping is yours. Please use a trackable service and reply with the tracking number.
- Inspection & resolution: once we receive and check the item, we process your refund or replacement typically within 2 business days of receipt.
Order Cancellations
- Before it ships: email us with subject “Cancel Order” and we’ll stop it and refund you in full, no fee.
- After it ships: we can’t cancel in transit, but you can refuse or return it contact us for the return address.
Damaged or Wrong Items
Inspect your order on arrival. If it’s damaged, defective, or incorrect, contact us within 3 days with a photo or video. We’ll arrange a replacement or reshipment at no cost.
Lost or Missing Packages
If tracking shows delivered but you don’t have your package, contact the courier first, then email us we’ll help open an investigation and make it right. If a package is lost in transit before delivery, we’ll resend or refund once the courier’s claim is resolved.
Warranty / Faulty Goods
Products are covered by the manufacturer’s warranty. Warranty claims need proof of purchase and evidence of the fault (a video is ideal). Warranty doesn’t cover misuse or damage outside the manufacturer’s guidelines.
Customer Conduct
We’re committed to helpful, respectful service. Abusive or threatening behavior toward our staff may result in the conversation being ended and, where necessary, the order being canceled.
Before You Dispute a Charge
If something’s wrong, email support@myoxygenconcentrator.com first. We resolve almost every return faster than a bank dispute, and if you’re owed a refund, we’ll process it.