Frequently Asked Questions
What types of devices are available?
We offer portable oxygen-enriched airflow devices designed for everyday comfort, travel convenience, and lifestyle use. These devices are lightweight, refill-free, and easy to use at home, in the car, or on the go.
How Long Will It Take to Receive My Order?
Once your order is placed, we typically process it within 2-3 business days. After processing, delivery usually takes between 4-6 business days, depending on your location.
How Can I Track My Order?
Tracking your order is easy! Simply reach out to us at support@myoxygenconcentrator.com or call us at +15126165547 and our customer service team will provide you with the most current status of your order.
How Can I Return an Item?
If you need to return an item, please first contact us by email or our support number to initiate the process. Kindly note, we are unable to accept returns for products that have been damaged through misuse or mishandling.
What Should I Do if I Receive a Damaged Product or Missing Items?
If your order arrives with damage or missing items, please report the issue to us within 3 business days of receiving your package. Email us at support@myoxygenconcentrator.com or call us at +15126165547 and we’ll assist you promptly.
To help with the claims process, please retain the original packaging and box. In some cases, we may require your cooperation to investigate further. We appreciate your patience and understanding during this process.
What Should I Do If My Order Is Late?
In rare cases where your order hasn’t arrived after 30 days, please get in touch with us at support@myoxygenconcentrator.com or call us at +15126165547
Our team will investigate the issue and take the necessary steps to resolve it.
What forms of payment do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Available payment options may vary depending on checkout availability.
Is this device for general consumer use?
Yes. This device is available for general wellness, comfort, and lifestyle use. It is not intended to diagnose, treat, cure, prevent, or monitor any disease or medical condition.
Do the devices come with a warranty?
Yes. Our devices come with a one-year limited warranty for added peace of mind. Please review our warranty terms or contact customer support if you need help with a product issue.
How Can I Modify My Order After It Has Been Placed?
If you need to make any changes to your order, such as adding, removing, or replacing items, or updating the shipping address please contact us via email before your order ships. We’ll assist you in making the necessary modifications.
Can I see the user manual?
Yes, please check the details in our user manual page.
How often do I need to clean or replace the filter?
The filter is designed for low-maintenance use and does not require regular manual cleaning or frequent replacement. The device includes an automatic cleaning function to help support smooth everyday operation.
If the filter becomes clogged, damaged, or noticeably affects performance, please contact us to purchase a replacement filter.